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GENERAL POLICIES

Terms of Sale

Tennant Company’s Terms of Sale are available online.


Terms of Service

Tennant Company’s Terms of Service are available online.


Privacy Policy

The Privacy Policy for the website is available online.


Cookies Policy

The Cookies Policy for the website is available online.

Terms of Use

The website Terms of Use is available online.


Tennant’s Ethics Guide

Tennant Company’s Ethics and Business Conduct guide is available online.


Return Policy

Our Return Policy is available here. You can also contact Customer Service to obtain a copy by phone at 1-800-553-8033, by fax at 763-513-2142 or by email at csparts@tennantco.com.

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PRIVACY POLICY

This website is owned by Tennant Company whose address is 701 North Lilac Drive, P.O. Box 1452, Minneapolis, MN 55440, United States ("Tennant") and operated for and on behalf of itself and all of its worldwide subsidiaries (the "Tennant Group"). A list of the companies forming the Tennant Group is available on request by writing to us at the address below.

This Privacy Notice relating to our website and apps (collectively the “website”) describes our practices regarding collection and use of personal data. We recommend checking this page frequently to review any updates.

The terms "we," "us," "our," and "ours" when used in this Privacy Notice means Tennant, or any member of the Tennant Group.

The terms "you," "your," and "yours" when used in this Privacy Notice mean any user of our website, any person contacting us, or any customer of ours.

Introduction to Privacy Notice

We are committed to the privacy and confidentiality of information provided by you to us. This Privacy Notice describes our current policies and practices with regard to your information collected by us from you directly and/or through the website.

Please note that by submitting your information manually or in electronic form to us and/or by using our website you give your consent that all Personal Data on each occasion that you submit may be processed by and/or shared within the Tennant Group in the manner and for the purposes described in this Privacy Notice.

Whenever we refer to “personal data”, that part is intended for European Economic Area (EEA) residents only. “Personal data” is information about you (a “data subject”) the use of which is governed by applicable data protection laws. It will include any information from which you can be identified, directly or indirectly, in particular by reference to an identifier such as your name, an identification number, location data, an online identifier or other information about your identity. Most of “your information” will constitute personal data.

Notification of Changes to This Notice

We are continually improving our methods of communication and adding new functionality and features to this website and to our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will notify you of the changes via this page. We encourage you to check this Privacy Notice frequently.

1. Collection of your information

You may provide us with your information in order to receive information, products, or services from us. We may request information about you and we may ask for information which enables us to provide a personalized service to you. The information you give us is either manually or electronically stored in our databases.

We sometimes supplement the information that you provide with information that we receive from third parties. For instance, if inaccurate zip/postal codes are received we may use third party software to correct them.

To comply with applicable laws and regulations, we may need to request additional evidence of identity from you, and we may use a credit reference agency for this purpose (who will record that an inquiry has been made).

We also reserve the right to monitor and/or record your communication with us by mail, voice, email, visits to our website or any other form of transmission for the purposes of quality control, security and other business needs, as permitted by law. Any information about you contained in such recorded information will be processed in accordance with this Privacy Notice.

We may also receive your information from other members of the Tennant Group, our service providers, agents, advisers, authorized distributors, or business partners.

2. Use of Personal Data

We process your information, and share your information with other members of the Tennant Group, or others, only for specific and limited purposes. We ask only for data that is adequate, relevant, and not excessive for those purposes. Some of these purposes may include to:

  • Provide the products or services you have requested or may be interested in;
  • Send you records regarding our relationship or your transactions;
  • Process your inquiries;
  • Notify you about new features, products, services and special events;
  • Provide you with marketing communications about our products and services as well as third party products and services we think may be of interest to you;
  • Administer sweepstakes and contests;
  • Personalize and deliver content on our website and advertising;
  • Test changes and develop new features, products, and services;
  • Generate and review data and reports describing our user base and usage patterns;
  • Analyse the accuracy, effectiveness, usability, or popularity of our website and perform research;
  • Verify your identify, deter and prevent fraud, and enforce the legal terms that govern your purchase of good and services from us and use of our website;
  • Resolve disputes and troubleshoot our website;
  • Administer our business including accounting purposes;
  • Process your job applications to us;

Where applicable, the legal basis for our processing of your personal data for the purposes described above will typically include:

  • Processing necessary to fulfil a contract that we have in place with you;
  • Processing necessary for our or a third party’s legitimate interests, which is carried out on the basis of our legitimate interests to ensure that our website, services and content are competitive and provided efficiently, without delays and in a user-friendly and personalized manner taking into account user feedback, data and profiles, to ensure the security of our business and information of our users, and to ensure the proper and efficient administration of our business, unless consent is required for any such processing under applicable law;
  • Your consent, where such consent is required under applicable law;
  • Processing necessary for compliance with a legal obligation to which we are subject, for example, in response to a request from a court, regulatory body or law enforcement; and
  • Other applicable legal grounds for processing from time to time.

3. Cookies and similar technologies

We use "cookies" on our website. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored in your browser or on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. For more information about our practices regarding the use of cookies on this website, please review our Cookies Policy.

Our website may rely on the following types of cookies:

  • Strictly necessary cookies - These cookies are essential to enable the user to navigate around the website securely and to provide the user with services they have specifically requested.
  • Functionality cookies - These cookies enhance the functionality of the website by storing user preferences. For instance, they can remember your name and location, if you provide this information and the types of content you are interested in.
  • Performance cookies - These cookies improve the performance of the platforms. For instance, they help pages load quicker.

In this regard, we may from time to time use technologies using cookies to collect information about your use of our website. For example, we may use technology to track which pages of our website our visitors view. We also use technology to determine which web browsers our visitors use. This technology does not identify you personally; it simply enables us to compile aggregate statistics about our visitors, and their use of our website. We use this type of data to improve the content and functionality of our website and our email updates, to better understand our customers and visitors, and to improve the services we offer.

We may use third-party web analytics services on our website such as those of Google Analytics and Adobe Analytics. These services use cookie-related technologies to help us analyse how users use our website, including by noting the third-party website from which you arrive. The information collected will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of our website. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser, and you may use Adobe’s Opt-Out.

We also use your IP address to help diagnose problems with our server and to administer our website. An IP address is a numeric code that identifies your computer or mobile device on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information, such as determining how many of our visitors are from outside of the U.S.

We may also perform IP lookups to determine which domain you are coming from (for example, gmail.com or yourcompany.com) to more accurately gauge our users’ demographics.

  • Targeting/advertising – These cookies help us serving of relevant advertisements and implement frequency capping procedures.

Third parties whose products or services are accessible or marketed via our website may also place cookies or other tracking technologies on your computer or device to collect information about your use of our website, in order to (i) inform, optimize, and serve advertising content based on past visits to our website and other sites and (ii) report how our advertising content impressions, other uses of advertising services, and interactions with these advertising impressions and services are related to visits to our website.

We also may allow third parties (e.g., ad networks and ad servers such as Google AdWords) to serve tailored advertising to you after your visit to our website, and to access their own cookies or other tracking technologies on your computer or other device you use to access our website. We neither have access to, nor does this Privacy Notice govern, the use of cookies or other tracking technologies that may be placed by such third parties. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page.

4. Disclosure of Your Personal Data

We only share your information with third parties under these limited circumstances:

  • We may share various details about you with other members of the Tennant Group, our partners, authorized distributors, advisers and other agents in order to administer our business, provide you with the specific products or services you require or to look after products or services you currently receive from us;
  • Your information may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the information was originally collected or for purposes to which you have consented or otherwise in accordance with this notice. For example, sometimes a third party may have access to your information in order to support our information technology or to handle mailings on our behalf;
  • We may share or transfer the information in our databases to comply with a legal or regulatory requirement, for the administration of justice, interacting with anti-fraud databases and denied parties' lists, to protect your vital interests, to protect the security or integrity of our databases or our website, to take precautions against legal liability; or
  • If we sell or buy any business or assets, dissolution or similar event, in which case we may disclose your information to the prospective seller or buyer of such business or assets.

Where appropriate, before disclosing your information Data to a third party we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.

5. Data Integrity and Security

We strive to maintain the reliability, accuracy, completeness, and currency of your information in our databases and to protect the privacy and security of our databases. The security measures in place on our website and computer systems aim to protect the loss, misuse, or alteration of the information you provide to us. Unfortunately, we cannot always guarantee complete security. Unauthorised entry or use, hardware or software failures, events outside our control and other factors, may compromise the security of your information. Nevertheless, we will comply with our obligation to implement appropriate technical and organisational measures to ensure a level of security of personal data appropriate to safeguard against the risks of a personal data breach.

6. Retention of Data

We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected, to comply with any applicable legal or regulatory requirements, or our data retention policy. We may keep an anonymised form of your personal data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful reason to do so. If you are located in the European Economic Area or in the UK, you may contact us about further detail about our data retention periods in relation to your personal data.

7. Data Access

Upon receipt of your written request and enough information to permit us to identify your information, we will (subject to applicable law) disclose to you the information we hold about you, for which we may charge a reasonable fee (where applicable laws permit).

Requests to delete your information are subject to any applicable legal and regulatory requirements or document retention obligations and any of our contracts which are still in force.

If you wish to make a subject access request relating to personal data held about you by the Tennant Group, please write to:

Tennant Company
701 North Lilac Dr.
P.O. Box 1452
Minneapolis, MN 55440
USA
Attn: Legal Department – Data Protection Manager

We encourage you to ensure that your personal data is accurate and kept up to date so please regularly update any information you have given to us by sending an email to privacy@tennantco.com, or by writing to us. We will correct, amend, or delete any personal data that you notify us is inaccurate and notify any third party recipients of necessary changes.

Data subjects may ask us to correct their personal data, erase it or to transfer it to other organisations at their request. Data subjects also have rights to object to some processing including profiling and, where we have asked for their consent to process the data subject’s data, to withdraw this consent. In particular, data subjects have the right to object to direct marketing at any time. Where a data subject withdraws their consent, this will not affect the legitimacy of the processing conducted prior to your request. Where we process data because we have a legitimate interest in doing so (as explained above), the data subject has a right to object to this. Where we make a decision based solely on automated processing which significantly affects the data subject, he or she may have the right to contest the decision, express his or her point of view and obtain human intervention.

Please use the contact information set out above. We will aim to acknowledge your inquiries within 72 hours and respond within one month, unless otherwise required by law. These rights may be limited in some situations, for example, where we can demonstrate that we have a compelling ground or a legal obligation to process your data.

We hope that we can satisfy queries you may have about the way we process your data. However, if you have unresolved concerns you also have the right to complain to the relevant data protection authority.

8. Links to Other Websites

Our website may contain hyperlinks to websites that are not operated by us. Any such hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any information about yourself.

9. International Transfer of Data

If you are visiting our website from a country other than the country in which our servers are located (currently the U.S.), the various communications will necessarily result in the transfer of information across international boundaries.

We may transfer data between members of the Tennant Group, and our offices and third party processors to a country which may not provide the same level of privacy protection as that provided by the country in which the information was collected. Where your personal data is transferred outside the EEA or UK we will take reasonable steps to put in place appropriate technical, organisational, contractual and other lawful means to adequately protect your personal data. If you are located in the EEA or in the UK, you may contact us for a copy of the safeguards which we have put in place to protect your personal data in these circumstances.

10. Opt-out

If you no longer wish to receive information from us and want to be removed from our standard mailing list you can "unsubscribe" by following the instructions in the email received from us or by mail by writing to us at the address given below. Please allow up to twenty eight days for the unsubscribe process to be completed.

Remember that by stopping the information that you receive from us about our products and services may not benefit you.

11. Children

Our website and services are not intended for children. If you are under 16, please ask your parent or guardian before using our website or services.

12. Governing Law

This Privacy Notice forms part of our website and as such shall be governed by and construed in accordance with the laws of Minnesota. You agree to submit any dispute arising out of your use of this website to the exclusive jurisdiction of the courts of Minnesota.

13. Feedback

We welcome comments about this notice. If you have any questions about this notice, or any part of our service you may contact us by emailing Tennant at privacy@tennantco.com or by writing to us at the address found below:

Tennant Company
701 North Lilac Dr.
P.O. Box 1452
Minneapolis, MN 55440
USA
Attn: Legal Department – Data Protection Manager

This page contains the terms of use for this website, including the UK field service app (collectively the “website”). The Terms of Use states the conditions and expectations which govern your use of this website. We recommend checking this page frequently to review any updates or changes to these documents.

TERMS OF USE

These Terms of Use  (together with the documents referred to in them) ("Terms") inform you of the conditions on which you may make use of our website(s), whether as a guest or a registered user.

Please read these Terms of use carefully before you start to use the website. By using our website, you indicate that you accept these Terms of use and that you agree to abide by them. If you do not agree to these Terms, please refrain from using our website.

We would also like to draw your attention to the fact that not all products and services listed on this website are available in all jurisdictions.

Information About Us

This website is operated by Tennant Company. Tennant Company is a Minnesota Corporation whose address is 701 North Lilac Drive, PO Box 1452, Minneapolis, MN 55440, United State and operated on behalf of itself and its worldwide subsidiaries ("Tennant Group"). A list of the companies forming the Tennant Group is available by writing to us at the address below.

The terms "we", "us", "our" and "ours" when used in these Terms means Tennant, or any member of the Tennant Group. The terms "you", "your" and "yours" when used in these Terms mean any user of our website.

Accessing Our Website

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When accessing our website you must use it in a fair and legal manner.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off copies, and may download extracts, of any page(s) from our website for your reference and you may draw the attention of others within your organization to material posted on our website.

You must not use any part of the materials on our website for other commercial purposes without obtaining a licence to do so from us or our licensors.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our Website Changes Regularly

We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

To the extent permitted by applicable law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be expressed or implied by statute, common law or the law of equity, including, without limitation, any warranties of merchantability or fitness for a particular purpose.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including but not limited to:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and

whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information About You and Your Visits to Our Website

We process information about you in accordance with our privacy policy, which is available on this page. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions Concluded as a Result to Your Visit to Our Website

Any contract for the supply of goods forms as a result of your visit(s) to our website will be governed by these the  Tennant Terms and Conditions found here unless otherwise agreed to in writing.

Viruses, Hacking and Other Offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you may commit a criminal offense under applicable laws. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

Linking to Our Website

You may establish a hyperlink to this website from any website that it owned by you.  Such linking is subject to these Terms and Tennant reserves the right to withdraw your permission to link if in Tennant's sole judgment it is reasonable to do so.

If you wish to make any use of material on our website other than that set out above, please address your request to info@tennantco.com.

Links From Our Website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Disclaimer

We make no warranties, representations or undertakings in relation to any of the content of this website (including the accuracy, quality or fitness for any purpose of the content).

Jurisdiction and Applicable Law

These terms of use shall be governed and construed in accordance with the laws of Minnesota, USA. Any disputes over any claim arising from, or related to, a visit to our website shall be subject to the exclusive jurisdiction of the Courts of Minnesota. We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

If these terms and conditions are not accepted in full, the use of this site must cease immediately.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.

Additional Terms

Certain pages or sections of this website may contain terms and conditions of use which are in addition to or different from these website terms of use. In the event of a conflict between both of these terms, the additional or different terms and conditions shall govern the relationship between you and our company with respect to the specific pages or sections to which they apply.

Your Concerns

If you have any concerns about material which appears on our website, please contact Tennant by email at info@tennantco.com or by mail at the address below:

Tennant Company
701 N. Lilac Dr.
PO Box 1452
Minneapolis, MN 55440
USA
Attn: General Counsel's Office

This page contains the Cookies Policy for this website, including the UK field service app (collectively the “website”), which describes our practices regarding use of cookies. We recommend checking this page frequently to review any updates.

COOKIES POLICY

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our site. This helps us provide you with a good experience when you browse our site and also allows us to improve our site.

All websites which operate across certain parts of the European Union, and increasingly in other parts of the world as well, are required to obtain consent to use or store cookies (or similar technologies) on your computer or mobile device. This Cookies Policy provides you with clear and comprehensive information about the cookies we use and the purposes for using them.

For further information about this policy, please contact info@tennantco.com.

What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site.

What cookies do we use and why?

Generally, our cookies perform up to four different functions:

1. Essential cookies. Some cookies are essential, or strictly necessary, for the operation of our website. They enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for, such as shopping carts or e-billing, cannot be provided. Also included in this category are load balancing session cookies, which are used to distribute the process of web server requests across a pool of machines (instead of just one), for the duration of a session where necessary to carry out your interaction with our site.

2. Performance Cookies. We use performance cookies to analyze how our visitors use our website and to monitor site performance. This allows us to provide a high quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages might be receiving error messages. These cookies do not collect information that personally identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how our site works.

3. Functionality Cookies. We use functionality cookies to allow us to remember choices you make to improve your experience. For example, for commerce-enabled features of our website the cookies save you the trouble of typing in your username every time you access the site. Functionality cookies also recall your customization preferences, such as your language preference when you come back to see us in the future.

4. Direct Marketing Cookies. In order to create the most efficient web execution possible, as well as to ensure that there are no abuses to the system, Microsoft Corporation, on behalf of Tennant Company, collects administrative information such as patterns of navigation through this domain in order to provide you with relevant information. In order to bring you valuable promotions and other special offers, we may contact you from time to time by any means available. You may tell us at any time that you do not want us to contact you by mail, email, SMS or voice telephone with unsolicited marketing information at home or online. In order to complete and fulfill the request you have made to us, you may be required to provide relevant personal information, your address or email, or specific demographic information. In addition, in order to fulfill recurring requests, such as newsletter subscriptions we will need to retain a copy of your information. We may use information provided by you during your online visits in order to tailor the content or make suggestions of similar items you may be interested in. We or our affiliates, may, from time to time, send email to the address you have given in order to determine whether or not you still have interest in such mailings. Emails sent to you through this system may incorporate a technique known as a “Web beacon”. When you open the mail, the Web beacon informs us that your email address is still actively interested in the email sent to you. You may choose not to receive promotional email from the services provided by us, or unsubscribe from newsletters, at any time.

How to delete and block our cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site.

Changing your cookie settings

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'Options' or 'Preferences' menu of your browser software. In order to understand these settings, the following links may be helpful. Otherwise, you should use the 'Help' option in your browser for more details.

Your consent

By continuing to use our website, you are agreeing to our placing cookies on your computer or mobile device for the purposes described in this policy. If you do not wish to accept cookies in connection with your use of this website, you must stop using our site. If you wish to withdraw your consent at any time, you will need to delete your cookies using your browser settings.

More information about cookies

For more useful information about cookies we would recommend you visit: http://www.allaboutcookies.org/

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More information